Managed IT Services
Let our friendly team take care of your day-to-day IT management
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Why Use A Managed IT Service Plan?
A managed IT service plan can provide your business with the partnership it needs to ensure success. By outsourcing your IT responsibilities we can help your organisation to better focus on your core activities and growth. Outsourced IT delivers lower IT costs, a far greater breadth and depth of expertise, more reliable and advanced infrastructure and increased end-user satisfaction.
For a fixed price monthly fee, have unlimited access to our service desk, regular onsite visits, and have the reassurance of a dedicated team of IT consultants on call to help you during and after business hours. A managed IT service plan ensures your system is running at optimal performance through 24/7 network monitoring, patching and maintenance practices.
We recognise every business is different so we can tailor a plan to suit your needs.
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Partnering with a trusted MSP is a proactive way to leverage technology and drive your own business forward
Let Our Service Desk Support Your Team
Our IT service desk is Australian based and backed by the full capabilities of an extended team. Our technical staff have experience in remote and face-to-face onsite service. This ensures they have a better understanding of the end user needs and actuality of the request. Our remote desk staff operate with a customer centric methodology – we are focused on a positive customer experience. We understand, we validate, we assess the impact, and we solve as efficiently as possible.
We use an advanced ticketing system for all requests. These go through a triage process where service levels are determined by severity, impact and client SLA’s. Our service controller assigns and monitors tickets based on the triage process ensuring all tickets are responded to in an effective and timely manner.
Let us be the shoulder your staff lean on, contact us today.
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Talk to us to see how we can help support your business
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What’s Included In Our Managed Services
24/7 Monitoring & Maintenance
Unlimited Remote Support
Fixed Monthly Fee
Data Backup
Hardware Procurement
Device Management
Monthly Reporting & Management Meetings
Comprehensive Ticketing System
Dedicated Account Management
We don’t just talk IT Services. We Live It!
Let Us Solve Your Network Needs
A Managed Service Provider (MSP) can play a crucial role in assisting a company with its connectivity and networking needs. As your MSP, IT For Business helps optimise your network infrastructure by implementing the most appropriate network performance and optimisation solution for your business.
The range of services we cover:
» Installation, setup, and configuration of networking equipment.
» Continuously monitoring your network for performance, and potential issues.
» Implementing robust security measures to protect the network from threats such as cyberattacks, malware and unauthorised access.
» Backup and disaster recovery solutions to prevent data loss.
Our connectivity and broadband solutions are underpinned with expertise and the best support available.
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We’ve got you covered and well connected with our Managed Service Plans
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Exceptional Customer Service
We’re accessible, timely and reliable with quality staff who talk in plain language
Broad Knowledge Of ICT
We’ve constantly evolved over 20 years in the IT and telecoms business
True End-to-End Delivery
Full IT services from initial design to flexible management, support and maintenance
Cost Effective
Transparent, value-for-money service models: including ‘all you can eat’ IT support
Partnership
We value communication and foster a partnership – listening carefully to your needs and working with you to meet them
Proven Support Model
Through experience, workflows and advanced solutions, we consistently show positive results in customer satisfaction
Experience the IT For Business advantage
Endpoint Management: We’ve Got You Covered
Each device’s overall health and security affect the broader organisation’s security posture. Effective management comprises the actions of provisioning, monitoring, securing, remediating, and updating endpoints to secure an IT environment.
Endpoints such as laptops, desktops or mobile devices are the origin of 70% of successful breaches. Because those endpoints often serve as a gateway for a security breach, robust endpoint management is essential for today’s modern workplace.
IT for Business’s managed IT service plan ensures endpoint health and security through active authentication, identity management and vulnerability scanning and patching. We’ll restrict access to your network to only trusted users, apply and monitor endpoint security, change device configurations without impacting users, ensure password control and management, and define Wi-Fi and VPN configurations.
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Talk to us today about our unlimited support plans
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Our Satisfied Customers
"
The Managed IT Services Program suits us down to the ground, with their all-inclusive unlimited IT support hours model; it provides certainty and flexibility for our growing business. Over more than 12 years, ITB have helped us with several IT projects, from office relocation, building site relocation, offsite backups, onboarding and offboarding workers and asset tracking, and management and server upgrades to name a few."
Director ,
VCON Pty Ltd & Element Five
"
The quick response of the ITB helpdesk makes a huge impact on our day-to-day efficiencies. A great team of IT gurus that are easily accessible and follow through until the issue is really fixed! Whilst professional, they have a very personal and friendly style and manner."
Director ,
Smith Feutrill Accountants & Advisors
"
IT For Business facilitates weekly meetings to update us on the progress of many IT projects: implementation of Office 365, rollout of video conferencing equipment and regional network upgrades. Their communication and instruction throughout have been excellent – outshining the internal IT capacities of many much larger businesses in which I’ve worked."
Operations Manager ,
Djirra
IT Insights
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