Managed IT Services
Managed IT Services is our core service offering, designed to offer flexible solutions to the specific needs of small-to-medium Melbourne businesses.
Delivered for a single flat fixed price, our Managed IT Support Services covers:
- Unlimited phone support from our Help Desk
- Ticketing system to track jobs and staff communications
- Scheduled onsite visits by our technician
- 24×7 monitoring, maintaining and remediation of your servers, desktops, printers and networking devices
- Regular patches and upgrades plus software subscriptions renewal management
- Anti-virus and anti-malware monitoring
- Monthly reporting on the health of your systems including disk space utilisation
- Data backup management
- Account management and regular meetings with your dedicated IT Manager (weekly, monthly or quarterly)
- Annual planning and budgeting assistance
Business benefits
Cost-effective, transparent and predictable monthly fee – with phone access to IT experts who know your systems
Reduced downtime through proactive system monitoring, with the objective of solving problems before your staff experience them
Partnership with strategic consultants who understand your business and how IT can be deployed to meet your business goals, security and governance
Adhoc IT Support Option
As a service to some of our customers, we offer a flexible adhoc or ‘break-fix’ service to cover peak periods or staff leave.
Providing access to our broad bank of technical knowledge, it gives flexibility without ongoing commitment:
- Phone, email or chat access to our Melbourne-based Help Desk support services
- Job ticketing system to track communications to resolution
- Quality IT support onsite, as required
Our satisfied customers
"The Managed IT Services Program suits us down to the ground, with their all-inclusive unlimited IT support hours model; it provides certainty and flexibility for our growing business. Over more than 12 years, ITB have helped us with several IT projects, from office relocation, building site relocation, offsite backups, onboarding and offboarding workers and asset tracking, and management and server upgrades to name a few."
Director , VCON Pty Ltd & Element Five
"The quick response of the ITB helpdesk makes a huge impact on our day-to-day efficiencies. A great team of IT gurus that are easily accessible and follow through until the issue is really fixed! Whilst professional, they have a very personal and friendly style and manner."
Director , Smith Feutrill Accountants & Advisors
Talk with one of our IT experts
Like to know how we could help you with your business technology?
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