20+ Years Empowering Businesses

With over two decades of experience, IT for Business has an in-depth understanding of how IT can effectively bolster and empower your business. Our own journey as a small enterprise has given us valuable insight into the evolving needs of growing businesses, especially the critical task of navigating and simplifying the intricate world of IT.

We serve as an all-in-one destination for your business technology requirements, offering a comprehensive range of services, from complete managed IT solutions to project management and strategic guidance. Our offerings encompass solution design, expert IT project management, remote supervision, proactive monitoring, swift issue resolution, backup, and disaster recovery.

Located in Melbourne, our service desk acts as a central point of contact for your IT users, ensuring maximum uptime and rapid response to requests.

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Our team is YOUR team

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Collaborative IT Solutions: Your Satisfaction Is Our Success

At the core of our service lies our collaborative approach, enabling us to create bespoke IT solutions perfectly aligned with your business needs. Our passion for our work is evident in the satisfaction of the businesses we’ve had the privilege to support and guide in managing their IT infrastructure over the past 20+ years.

While we take pride in our dedicated team and our longstanding commitment to businesses, our true success is measured by the satisfaction and fulfilment of our clients. Client satisfaction is our primary focus and it’s why we have such a high level of referral clients.

Let our dedication to enhancing your business steer you towards success

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Meet out management team:

Craig Macdonald

Craig began his career with PWC. Since then, he has been in the telecommunications and IT sector for over 20 years, working at both Optus and Telstra. As company founder and director, he provides strategic direction and solutions for telecommunication and IT services across our broad client base. Craig combines financial skills with his ability to simplify technical issues and articulate solutions for clients. His in-depth knowledge and vision have ensured the business has continued to strengthen and grow.

Mark Provis
GM – IT Infrastructure & Projects

Mark has had extensive experience in the ICT industry, spending 12 years with the Leightons Group in lead IT project and management roles supporting multiple sites. From there he built a strong technical base and strengthened his client relationship support skills. Mark is responsible for leading the technical direction and driving innovation of our IT services and solutions and provides technical leadership to our team.

David Cicciarelli
GM – Service Delivery & Account Management

As an IT specialist, David has over 15 years’ experience in delivering quality IT solutions and services. He specialises in IT managed service and sourcing solutions to assist SMB organisations to enhance their productivity, with a focus on IT governance. David’s strengths lie in his ability to build rapport and achieve an in-depth understanding of the client’s needs, and then design and execute a services framework that achieve an exceptional end-user experience.

John Anderson
GM – Business & Compliance

John is a qualified Engineer with over 20 years’ experience with Shell in the resources industry. He specialises in transformation project management and risk management, covering all elements of business process including control framework design and implementation. At IT For Business, John manages specialised projects, client reporting and compliance. He is also responsible for our own business process improvement initiatives, and both client and vendor contract management.

Kate Macdonald
CFO & Head of People & Culture

Kate has a background in finance, qualifying as a Chartered Accountant with PWC. She has worked in a variety of service-based industries including funds management and family office services. More recently, she’s been in the ICT sector working at a strategic and financial level. At IT For Business she is also responsible for recruiting and retaining passionate talent and overseeing the culture strategy of the company.

Tim Gobbo
GM - Business Telephony & Broadband, C2 Communications

Tim is the GM of C2 Communications, a leading Australian full-service VoIP provider and fully owned by IT For Business. As an accomplished General Manager, he is widely recognised for his proficiency in customer relations, marketing, sales, and golf. With a successful career spanning over a decade, Tim excels in building strong client connections. His strategic prowess, innovative tech adoption, and deep customer insight has enabled him to turn C2 Communications into the largest and longest standing 3CX phone systems partner in Australia, all whilst maintaining a strict focus on customer service and relationships.

Your success is our success

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The IT for Business Advantage

Exceptional Customer Service

We’re accessible, timely and reliable with quality staff who talk in plain language

Broad Knowledge of ICT

We’ve constantly evolved over 20 years in the IT and telecoms business

True End-to-End Delivery

Full IT services from initial design to flexible management, support and maintenance

Cost Effective

Transparent, value-for-money service models – including ‘all you can eat’ IT support


We value communication and foster a partnership – listening carefully to your needs and working with you to meet them

Proven Track Record

Over 20 years experience helping businesses with IT solutions

Our Trusted Technology Partners

Our Satisfied Customers

" The Managed IT Services Program suits us down to the ground, with their all-inclusive unlimited IT support hours model; it provides certainty and flexibility for our growing business. Over more than 12 years, ITB have helped us with several IT projects, from office relocation, building site relocation, offsite backups, onboarding and offboarding workers and asset tracking, and management and server upgrades to name a few."
Anthony Morton
Director , VCON Pty Ltd & Element Five
" The quick response of the ITB helpdesk makes a huge impact on our day-to-day efficiencies. A great team of IT gurus that are easily accessible and follow through until the issue is really fixed! Whilst professional, they have a very personal and friendly style and manner."
Fabio Cattapan
Director , Smith Feutrill Accountants & Advisors
" IT For Business have provided expert advice on cloud strategy for data storage and Office 365 migration. Their vast IT knowledge has helped us streamline our operations – ensuring our data is secure and always backed up."
Dr Andrew Ryan
Managing Director , Histolab Pty Ltd

IT Insights

From cyber security to VoIP, IT For Business brings you the latest in business technology insights.

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